Telephone Skills in a Sales Environment

This programme is designed for delegates who have just embarked on a career in telephone sales, and delegates with more experience but no formal training. The course will provide the delegates with a blueprint to follow in creating customer loyalty and providing additional sales in today’s competitive market.

The course is designed to give a clear understanding of the telephone sales process and demonstrate the Skills, Attributes and Knowledge necessary to use proven techniques that will improve your chances of gaining a sale.

Telephone Sales Training Objectives
By the end of the course delegates will be able to:

• Understand the telephone sales process
• Know the steps of a sale.
• Understand the importance of voice control on the telephone.
• Not let negative calls impact in a personal manner.
• Handle the fear of rejection.
• Plan and prepare effectively for every call.
• Understand the relationship between the number of dials, number of calls and number of sales.
• Create clearly defined goals and objectives.
• Use the 20 keys for successful telephone technique
• Handle objections effectively
• Make a Winning “First Impression”
• Use communication skills designed for the telephone
• Understand the A.I.D.A. principle
• Avoid procrastination and use time management techniques to make the calls.
• Close and consolidate more sales.

Telephone Sales Training Key Areas

• The sales process
• Planning and preparation
• Understanding key ratios
• Handling Rejection
• Telephone techniques
• Communicating on the telephone
• Establishing the Needs
• Non-verbal communication on the telephone.
• Voice control
• Time Management and customer contact time
• Closing the sale

Telephone Sales Trainers

We believe there is no substitute for using trainers who not only can deliver a training course with enthusiasm to the highest standards, but have also a proven track record in the relevant business. Our tutors for this programme will have not only telesales experience but have also effectively managed outbound call centres to great success.

Course Duration 1 Day

Telephone Sales Training Approach

The course is designed to be practical, relevant and participative with the emphasis focused on improving Skills, Knowledge and Motivation in a safe relaxed atmosphere.

Training Methods Include:

• Trainer presentation
• Training exercises
• Syndicate workshop
• Training Films
• Group Discussion
• Skill practice
• Coaching