Customer Service Training Course

Discover how to retain existing customers, attract new customers and achieve guaranteed results.

Learn what is best practice and how to use proven and tested skills used by industry leaders.

Dear reader

You have probably lost customers many times in the last year without even knowing it.

Over the past 12 months or so the economic climate has changed. This has made it more important than ever for you to retain existing customers and attract new customers.

You are no doubt aware of the various statistics of the financial impact of losing customers versus the cost of aquiring customers, so for each customer you have lost in the past 12 months there is a serious financial implication.

You probably also agree that all other things being equal, if you can exceed the customers expectations and offer a professional service that is better than that of your competitors you are in a stronger position to survive this financial downturn.

You can learn these proved and tested skills which will help you and your company retain and attract new customers, to ensure that you lose less and gain more, saving you time money and frustration.

For the past 7 years we have pulled out all the stops to identify best practice skills and techniques in customer service that will make a real dfference to you your customers and your company.

We have developed these skills in to highly practical training solutions which you can use in your every day work.

We have also ensured that our trainers are Senior Master trainers who are also registered with the Master trainers and active members of the training competency network. These trainers not only have the relevant customer service experience but also have the training and coaching skills to help you learn these new skills in an extremely interactive and enjoyable way.

We have spent weeks and months of dedicated time over the past 7 years structuring a course that will ensure you achieve the key results you need in a cost effective way and entirely risk free (see our 365 day no quibbles money back guarantee)

You will also receive 365 days email support to assist with any questions that may arise in implemeting these skills in your every day work.

What you will learn

How to create the right first impression

How to ensure you create the right perception and image

How to make it easy for people to do business with you

How to build on professional relationships

How to use the 4 step best practice model effectively

How to make your behaviour help the transaction as opposed to hinder the transaction

How to manage the customer expectations, so you can exceed them

How to use the 5 Rs of customer Service to good effect

How to establish the needs of the customer

How to deal with demanding customers

How to deal with difficult customers

How to avoid losing customers

How to build rapport professionally

How to use effective communication with colleagues

How to ensure you have satsfied the customer

How to show and use the 4 step best practice technique for showing empathy

How to use best practice techniques for calming the customer

How to let the customer know you are listening and understanding

How to keep the customer informed

How to use best practice questioning and listening techniques

How to use the 3 main forms of communication to great success

How to establish opportunities for cross selling and up selling

How to establish what a customer really thinks of your service

This one day open course will give you the necessary skills to retain existing customers, attract new customers and use best practice professional service skills as used by industry leaders.

No quibbles 365 day Guarantee

We are so convinced that this course will help you achieve the key results you are looking for in professional customer service skills that we offer you and your company a 100% no quibbles full refund guarantee.

You have a full 365 days from the end of the course to try out and test the skills you have learned and if they do not achieve the results you hoped just send us an email and we will refund the fee

To check availability and dates for our next open course, or to discuss us coming to you to tailor this course specifically for your team contact us